Rp99 FAQ — All Answers
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Yes, it is completely free. There are no registration fees or monthly charges. You only need to make your first deposit to start playing, and the minimum deposit amount is kept very low for Malaysian players. Your welcome bonus will also be credited automatically after your first successful deposit.

No. Each individual is only permitted to hold one rp99 account. Registering multiple accounts using the same or different information is a violation of the platform's Terms and Conditions. Duplicate accounts may be suspended without notice and the associated balances may be held pending investigation. If you are experiencing issues with an existing account, contact the support team for assistance.

Log in to your account and go to the Profile or Account Settings. From there you can update your personal information including phone number, email address, and password. Some changes require additional OTP verification to ensure your account security. If you are unable to login, contact live chat support for immediate assistance.

Click the link "Forgot Password" on the login page. Enter your registered phone number and the system will send an OTP code. Once verified, you can set a new password. The entire process takes less than 3 minutes. Make sure the phone number you used during registration is still active.

rp99 only allows individuals aged 18 and above to register and play. This is a platform policy in compliance with responsible gaming standards. All members who register are considered to have confirmed they meet this age requirement. rp99 reserves the right to request age verification documents at any time.

The minimum deposit at rp99 is RM 20 only, making it one of the lowest among Malaysian platforms. Maximum deposit limits vary by payment method — typically between RM 10,000 and RM 50,000 per transaction. For limits specific to each payment method, check directly on the deposit page after logging in.

Almost all deposits are processed instantly — within 1 to 5 minutes. Deposits via FPX and e-Wallet are usually credited within 2 minutes. In exceptional situations such as bank system disruptions, processing may take up to 15 minutes. If your deposit has not been credited after 30 minutes, contact customer support with proof of transaction for a prompt review.

rp99 does not charge any processing fees for deposits. The full amount you transfer will be credited to your account. However, your bank or e-Wallet provider may apply a small fee according to their own terms of service — this is outside rp99's control. Check with your bank if you are unsure.

Before making a withdrawal, make sure:

• Your account has undergone identity verification (KYC) — a simple and quick process.
• The wagering requirements (rollover) for any claimed bonus have been fully met.
• The bank account or e-Wallet registered is in your own name.
• No unresolved security issues on your account.

Contact customer support if you are unsure about the status of your account's withdrawal requirements.

Withdrawals may be delayed or rejected for several common reasons: bonus rollover requirements not yet met, KYC verification incomplete, bank account details do not match the rp99 account name, or unusual activity detected by the system. In all these cases, our support team will contact you with an explanation and the steps needed to resolve the issue.

The minimum withdrawal at rp99 is RM 30. There is no limit on the number of daily withdrawals, although there is a maximum daily amount limit that depends on your VIP membership level. The highest VIP members enjoy higher daily withdrawal limits compared to regular members.

A rollover requirement is the wagering condition that must be met before bonus funds can be withdrawn. For example, if the rollover is 10x and you receive a RM 50 bonus, you need to place a total of RM 500 in bets before the bonus can be converted to withdrawable cash. Rollover requirements vary by bonus type — please check the specific terms of each promotion on the Promotions.

Generally, only one bonus can be active at a time in your account. However, certain promotions may be combined. Always read the terms of each promotion carefully before claiming. If you are unsure whether two offers can be used together, check with the live chat support team before activating any bonus.

Yes, fully. The rp99 platform is optimized for all mobile devices — Android and iOS. You can play directly through your mobile browser without installing an app. The rp99 App is also available for download for a smoother, faster experience. All features including deposit, withdrawal, and customer support are fully functional on mobile.

Yes. All games on rp99 use a Random Number Generator (RNG) that has undergone independent third-party testing and certification. This ensures every round, spin, or bet is completely random and cannot be manipulated. Live casino game outcomes depend on real dealers operating in a live-monitored environment.

Fish Shooting Games are popular online arcade games where players use a cannon to shoot various fish and sea creatures. Each fish carries a different point value — the bigger and harder to catch, the higher the reward. Available in a wide range of themes and difficulty levels, these games suit both new and experienced players. Visit the Fish Shooting Games for more information.

Log in to your account and go to Settings > Security. Select the option Two-Factor Authentication and follow the instructions to link your phone number. Once activated, every new login will require an OTP code sent to your phone. This adds a highly effective layer of protection against unauthorized access to your account.

Act immediately — change your password right away via the login page. Then contact the rp99 live chat support team and report the situation. Our security team will review your account activity logs and take necessary action, including temporarily freezing your account if needed to protect your balance. Do not wait — swift action is critical in this situation.

rp99 VIP members enjoy a range of exclusive privileges compared to regular members:

• Faster withdrawal processing and priority queue access.
• Higher daily deposit and withdrawal limits.
• Weekly cashback at a higher percentage.
• Birthday bonus and exclusive festive gifts.
• A personal account manager available for direct contact.
• Invitations to exclusive rp99 events.

Yes, VIP tiers are reviewed periodically. If your gaming activity drops during a review period, your VIP tier may be adjusted. However, rp99 provides a sufficient grace period before any downgrade takes effect, and you will be notified in advance. Staying active is the best way to maintain or improve your VIP tier.

rp99 works on all updated modern browsers:

• Desktop — Google Chrome, Mozilla Firefox, Microsoft Edge, Safari.
• Android — Chrome for Android, Samsung Internet.
• iOS (iPhone/iPad) — Safari and Chrome for iOS.

Keep your browser updated to the latest version for the best experience. rp99 does not require any plugins or additional software to run.

Yes. The rp99 system records every game round in real time on its servers. If a connection drops mid-round, when you log in again the system will automatically resume or complete that round based on the result already generated. Your balance will be adjusted accurately. If you notice any discrepancy after logging back in, contact support with the relevant round details.