Gaming should be entertainment, not stress. rp99 provides tools, guidance, and support to ensure every member enjoys a healthy, controlled, and responsible gaming experience.
Responsible gaming refers to a healthy, controlled, and mindful way of playing — where you play purely for entertainment, not as a way to solve financial or emotional problems. The core principle is simple: you are in control of the game, not the other way around.
At rp99, we believe every member deserves to enjoy a fun gaming experience without worrying about negative consequences. That is why we invest in systems, tools, and policies specifically designed to help you stay in control.
Responsible gaming doesn't mean you can't win big or play seriously. It means you play with a clear head, pre-set limits, and a clear understanding that every game outcome depends on chance — not skill or strategy alone.
Malaysia has a rapidly growing online gaming community. The majority play for fun, and most do not encounter any problems. However, a small number of players may find it difficult to control their gaming habits — and this can impact their personal life, finances, and relationships.
Research shows that gambling problems often begin gradually. It may start with playing a little longer than planned, or spending slightly more than intended. Without awareness and the right tools, these habits can develop into something far harder to control.
This is why rp99 takes our responsibilities as a platform operator seriously. We do not simply provide games — we also play a role in ensuring that the gaming experience on our platform remains safe and does not affect the well-being of our members.
Recognising early warning signs is the first step to getting help or taking action. Review the following list honestly — if you identify yourself in several of these points, it may be time to take a break or talk to someone.
Rp99 provides a range of tools you can access directly from your account settings. These tools are designed to give you full control over your gaming experience without needing to contact customer support first.
Set the maximum deposit limit you can make within a given period. This limit takes effect immediately and can only be raised after a 24-hour cooling period.
Set a daily session time limit. Once the limit is reached, the system will notify you and encourage you to take a break before your next session.
Take a short break ranging from 24 hours to 6 weeks. During this period, your account remains active but you will not be able to make deposits or play.
A stricter option to fully block account access for 6 months to 5 years. Self-Exclusion cannot be cancelled early.
Set the maximum loss amount you are willing to absorb in a day, week, or month. Once the limit is reached, you will not be able to continue playing.
Check your deposit history, withdrawals, and play time at any time. Full transparency helps you make smarter decisions.
Beyond using the available control tools, there are several good practices you can build into your habits to ensure your gaming experience remains consistently positive and enjoyable.
Decide how much you are willing to spend before opening your account. Think of it like a cinema ticket — it is entertainment money you are already prepared to spend, regardless of the outcome.
Decide how long you will play and stick to that decision. Use your phone timer as an extra reminder if needed.
Avoid playing when you are stressed, angry, sad, or under the influence of alcohol. An unstable emotional state can impair your judgment.
There is no guaranteed win in any game of chance. If you lose, accept it calmly and do not try to recover your losses by playing more.
Take a break every 30–45 minutes during your gaming session. Stand up, move around, drink some water, and reconnect with your surroundings before continuing.
Only use surplus funds — money that is not needed for basic necessities, bills, or other obligations. Borrowing money to play is a serious sign that you need to seek help.
Rp99 takes minor protection extremely seriously. Our platform is strictly for individuals aged 18 and above. Every account registration requires strict identity verification (KYC), including age verification through a valid identification document.
We use a multi-level verification system to ensure that no underage individual can access the platform or carry out any financial transactions at rp99.
If you or someone you know needs help with a gambling problem, please do not hesitate to reach out to the following support resources. Seeking help is a sign of strength, not weakness.
Contact our support team 24/7 directly from the platform. We are ready to help you activate control tools or discuss the options available.
Send your responsible gaming enquiries to our dedicated team at [email protected] — We will respond within 24 hours.
The Malaysia Islamic Addictions Services Association (MIASA) provides counselling and support for addiction issues including gambling. Contact them for professional assistance.
Talian Kasih (15999) is operated by the Malaysian Department of Social Welfare, providing free 24-hour counselling services including for gambling and financial issues.
Every feature we build reflects rp99's core value — that a great platform not only provides the best games, but also protects its members.
All your personal and financial information is protected with 256-bit SSL encryption. Your data will not be shared with any third party without your consent.
The rp99 support team is available anytime to assist you, whether for technical inquiries or discussions related to responsible gaming.
Our system proactively detects risky gaming patterns and will personally reach out to members who may need additional support.
Our thorough KYC process ensures that only adults aged 18 and above can register and fully use the rp99 platform.
All responsible gaming tools can be accessed and self-activated within your account — no approval wait time or support contact required.
All games at rp99 use certified random number generators (RNG). Every game result is completely random and cannot be manipulated.