Rp99 takes the protection of your personal data seriously. This document clearly explains how we collect, use, store, and safeguard your information as a member of our platform.
When you register and use the rp99 platform, we collect several categories of information to ensure our services function properly and securely. This data collection is carried out transparently and only for legitimate purposes.
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identification Information | Full name, date of birth, MyKad number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number | Account communications and security notifications |
| Financial Information | Bank account number, account holder name | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security and fraud detection |
| Activity Data | Wagering history, game preferences | Service enhancement and responsible gaming compliance |
We also collect information automatically as you browse our platform, including access logs, session data, and usage patterns. This helps us identify and resolve any technical or security issues quickly.
The data we collect is used responsibly to enable us to provide you with the best possible service. Here are the main ways we use your information:
Rp99 does not sell or disclose your personal data to third parties for their own commercial gain. However, there are specific situations where we need to share your information with trusted parties to enable our services to function:
All third parties working with rp99 are required to comply with strict privacy and security standards. We sign data processing agreements with every partner to ensure your data is protected at all times.
Rp99 invests seriously in cybersecurity infrastructure to keep your data fully protected at all times. We employ the latest technology and industry best practices to defend the platform against all threats.
Rp99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the rp99 platform. For the best experience, we recommend allowing all rp99 platform cookies.
As an rp99 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
You have the right to know what data we hold about you and to request a copy of that information at any time.
If any of your information is inaccurate or out of date, you have the right to request that we correct it promptly.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time, free of charge.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data in certain circumstances while a query or complaint is being resolved.
To exercise any of the above rights, please contact the rp99 support team via live chat or email. We will process your request within 14 business days. In complex cases, this period may be extended up to 30 days with prior notification to you.
Rp99 retains your personal data only for as long as needed to fulfil the original purpose of collection or as required by law. Once the retention period ends, your data will be securely deleted or anonymised.
Rp99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments. Any significant changes will be communicated to you via:
We encourage you to review this Privacy Policy regularly, at least once every six months. Continued use of the rp99 platform after changes are published will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the rp99 privacy team is here to help. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
You can reach us via:
For formal complaints related to personal data protection that cannot be resolved by rp99, you have the right to submit a complaint to Malaysia's Personal Data Protection Department (JPDP) in accordance with the procedures set by that body.
We invest in real technology and policies to ensure your data is protected at all times — not just on paper.
All data transmitted between your device and rp99 servers is protected with 256-bit SSL encryption — the same technology used by financial institutions and governments worldwide.
Rp99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a user are protected by law, and we adhere to them completely.
Your personal information is never sold to advertisers or third-party marketing companies. Your data is only used for purposes you have consented to.
Through your rp99 account settings, you can manage your marketing preferences, request a copy of your data, or initiate the account deletion process — easily and at no cost.
Rp99 only collects data that is strictly necessary to provide our services. We do not collect excessive information that is irrelevant to your use of the platform.
The rp99 privacy team is available at any time via live chat. Privacy and data security inquiries are prioritized for resolution within the shortest possible time.